Refund policy

SUMO DAY is a digital product delivered immediately after successful payment.

Change of mind and travel changes

Once digital access has been provided, purchases are generally final. We do not normally offer refunds for change of mind, changes to travel plans, event cancellation, failure to attend, or failure to use the guide.

When something is wrong

Use the SUMO DAY contact address shown on your Lemon Squeezy receipt if you cannot access the paid guide because of a technical problem that we cannot resolve after reasonable troubleshooting, or if the paid guide is materially different from its pre-purchase description. Contacting us within seven days helps us investigate promptly.

How we resolve it

We may first provide troubleshooting or replacement access and, where appropriate, issue a full or partial refund through Lemon Squeezy. Nothing here limits rights that cannot be excluded under applicable consumer law.

Last reviewed: 25 August 2026