Refund policy

Lemon Squeezy normally sends the SUMO DAY access link and Trip Pass key immediately after successful payment. Content access begins after successful device activation.

Change of mind and travel changes

The delivery window is normally very short. We do not accept change-of-mind refunds after a usable access link and key have been delivered. Changes to travel plans, event cancellation, failure to attend, and failure to use the guide are also not refundable.

When something is wrong

Email support@sumoday.guide if access is not delivered because of a technical problem we cannot resolve after reasonable troubleshooting, or if the paid guide is materially different from its pre-purchase description. Contacting us within seven days of purchase helps us investigate promptly, but it does not remove any longer period required by applicable law.

How we resolve it

We may first provide troubleshooting or replacement access. Any approved full or partial refund is processed through Lemon Squeezy and ends access to the paid Trip Pass. This policy does not limit rights that cannot be excluded under applicable law, and Lemon Squeezy may also issue a refund under its Buyer Terms.

Last reviewed: 26 August 2026